Speakers

Monday, Sept. 28

9 - 10:30 am

Growing Youth Bowling - Kelly Bednar
Bowler’s Ed grows up! Complete with a new Logo for Bowler’s Ed, Web site and after-school program that puts focus on bowling as a life-long participatory sport with emphasis on the whole child, character development, community partnerships and leadership. This explanation of how to best utilize the re-branding of all BPAA Youth, USBC Youth and USBC Coaching educational products under Bowler’s Ed brand show how to grow your revenue through youth and youth programs.

Reduce Costs: Risk Management - North Pointe Insurance Group
Accidents happen. They can aff ect your business and your bottom line. Attend this workshop and learn how you can reduce the risk of injury to customers and employees while ultimately reducing your insurance costs by taking a pro-active approach to risk management. Presented by North Pointe Insurance and attorney members of IALDA, the International Amusement & Leisure Defense Association. Every one attending the Seminar will receive a 5% discount on their next NPIG Policy Premium.

10:45 am - 12:15 pm

Skills Center - Kelly Bednar
The down economy has revealed some great sources of strength in revenue generation. This discussion of the implementation hurdles a proprietor can easily get over to create sustained revenue streams
uses proven instruction based programs to strengthen and grow your business

“Cost Savings in your Center” - Amy Arcuri
In this session learn how the BPAA membership will save you money on nearly every area of your bowling operation. We will focus on the Smart Buy partnerships and programs, but we will also discuss things such as the importance of being on a margin schedule with your food provider and what a cost plus program means in the world of credit card processing. You can not aff ord to miss the information that will be provided in this session even if you think you are getting the best pricing now.

1:30 - 3 pm

Bowlopolis - Henry Lewczyk
Bowlopolis is a town where everyone, young and old, lives for bowling. It’s a fantasy town that depends on bowling for happiness, livelihood and identity. It comes to life online AND at your bowling center. The seminar unveils how the BPAA and the USBC have combined resources to increase awareness and participation in youth bowling. All future messages, materials,“new media” techniques and programs will be Bowlopolis Branded. Come, preview the future!

3:15 - 4:45 pm

Going Green in Your Bowling Center
Get advice on energy effi cient techniques that can be utilized in your center. Learn the value of sustainability and how you can save money while you help save the planet!

Tuesday, Sept. 29

9 - 10:30 am

Small Changes, Big Impact. - by QubicaAMF
At QubicaAMF our philosophy is to never leave a customer behind. For this reason we continue to develop products and upgrade paths so existing customers can take advantage of new technology for a fraction of the cost of purchasing a new system. Small changes can deliver a big impact to your customers. In these economic times, learn how to take advantage of these opportunities, on an budget, while providing your customers an improved experience in your center and driving your business.

10:30 - 11:45 am

Small Center Marketing - Henry Lewczyk
Hear some tips for marketing in tough times, learn a few approaches to build businesses from infrequent customers and walk away with new messages to motivate customers.

 

What does an Inclusive Bowling Center look like?
Katherine Van Blair, MSW, PhD, LMFT, Director and Associate Professor - St. Ambrose University School of Social Work During this interactive session, individuals will discover creative ways to embrace the diversity that is manifest in the United States today and within the bowling center. Employees, colleagues, and customers all have a specifi c socio-cultural background that informs ways of interacting with each other. Although diversity is not always obvious, it is clear that people come from very diverse experiences. At the completion of this workshop, participants will 1) understand diversities resulting from gender, color, sexual orientation, religion, age, ability, culture, income, and class, 2) develop an appreciation of diversity as diff erent not “better or worse”, and 3) expand skills in bringing individuals from diff erent backgrounds together.

1:30 - 3 pm

The Demand for Premium Guest Service & Training Today’s Workforce -
Jill Mather
Competition is fi erce! Today’s business environment demands that companies adapt to global technological advances, generational diff erences and diversity in the workforce and the demands of increased Guest service expectations. Training is often looked upon as a cost rather than as an investment. Training materials are rarely up to date, and the retention by employees of the information in outdated, mundane manuals is generally minimal. Documentation, testing and certifi cation are cumbersome and inconsistent. The company that masters learning as a core competency will be able to establish a competitive advantage in the marketplace based upon superior execution of the product and the Guest experience. Let’s explore how to train your team members to look at “service” in a way that makes it easy to give premium Guest Service.

Coach it Up – Kelly Bednar
Coach It Up!, BPAA’s exciting in-center bowler development course, is designed with you and your center in mind. Learn how to implement Coach It Up! helping your employees develop the skills necessary to interact with your open play bowlers resulting in customers visiting your center more frequently. Also learn how you as proprietor/manager can become the Head Coach in your center and how to work closely in the development of these new coaches.

3:15 - 4:45 pm

Town Hall Meeting with Industry Leaders
Jim Sturm – BPAA President; John Snyder – BPAA President-elect; New BPAA Executive Director Steve Johnson